Awards and Callzilla logosFollowing a highly competitive application process, the International Customer Management Institute (ICMI) selected Callzilla, the leader in Hispanic Customer Engagement and our client, Rosetta Stone, as a finalist for Best Contact Center Outsourcing Partnership award category. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego. The evening’s award festivities are sponsored by Voiance, iQor and HireIQ.

According to Sarah Stealey Reed, ICMI’s content director and the head of judges for the 2014 ICMI Global Contact Center Award Selection Committee, the selection process was both challenging and invigorating.

“It’s always so exciting to see the passion that our community has for the contact center and customer service,” she said. “It’s one thing to say that you are dedicated to the customer experience, but it’s entirely another to prove it. Our finalists this year have absolutely proven themselves to be shining examples of exemplary support and leadership in the contact center industry. It’s an honor to be a part of a selection process and to have the challenge of selecting only one winner in each category. Each finalist should feel very proud of their accomplishments.”

Awards will be given out in a number of categories that recognized outstanding contact center organizations, as well as industry professionals. Finalists in all categories can be found at

Callzilla President, Neal Topf, is humbled and excited to be chosen as a finalist for this prestigious award.

“We work hard every day to be the leader in Hispanic Customer Engagement contact center programs,” he noted. “To be recognized alongside our client partner, Rosetta Stone, makes this award recognition truly special and rewarding. The success of this partnership can be attributed to the stellar team at Rosetta Stone and our tireless efforts to deliver unparalleled Spanish Language Customer Experiences for Hispanic Customers.”

For more information about Callzilla, visit, or call 1-855-CLL-ZLLA (855-255-9552), x301.

For more information on the ICMI Global Contact Center Awards, visit, call 800.672.6177 (International: 001.719.268.0328) or email awards(at)icmi(dot)com.