Callzilla won the Silver Stevie® Award in American Business Awards®

Stevie winners will be celebrated during virtual awards ceremony on June 30 Miramar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® today. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. […]

By |2023-10-04T16:45:08-04:00June 30, 2023|Press, Uncategorized|

Gamification in the Contact Center

Callzilla is a strong supporter of gamification in the contact center. With a younger workforce drawn to stimulation and interactive learning, we have found a creative solution that engages agents by fostering an atmosphere where learning and training are ‘always on’ and always available. Our chosen player to enable gamification in the contact center for our nearshore Spanish call center is the PlayVox gamification system. We recently did a Google Hangout between our teams about gamification in the contact center. In this video we discuss how gamification has fulfilled our business objectives of creating a [...]

By |2023-10-05T09:16:29-04:00June 30, 2023|Press|
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