Callzilla’s responsibility to our Clients is to offer the best customer experience possible, which mean the fastest response times possible, resolution of questions and problems which should lead to customer satisfaction. We offer our Clients affordable, easy-to-deploy live agent platforms and automation capabilities and Artificial Intelligence. Hybrid environments are designed to optimize costs and performance so that customers will rate their interactions as efficient, low effort, and trending towards a “Wow!”
360 Degree CX
Callzilla offers our clients entire turn key technology solutions, or individual building blocks to fill in the gaps in their current customer experience processes.
Building Blocks for the 360 Degree Customer Experience
Callzilla offers our clients entire turn key technology solutions, or individual building blocks to fill in gaps. Or Callzilla can plug into an entire set of Client-offered tools and solutions as a full mirror of our Clients’ internal teams. Flexibility is a feature that our Clients value and rely upon as they make decisions around what tools to invest in and what tools make sense to outsource to the BPO partner.
Callzilla tools and software can include but are not limited to: cloud based Contact Center as a Service (CCaaS) contact center platforms, Speech and Text analytics/Quality Management tools, Conversational AI software for voicebots and chatbots, IVR, Live Chat software, Email management software, Social Media listening and engagement software and reporting, Microsoft PowerBI for data and analytics reporting and insights.
Award Winning Work
Callzilla continues to receive recognition by the contact center and customer experience industry think tanks and organizations for our best-in-class work.
Companies that interact with consumers, recent research shows, prefer that their Business Process Outsourcing (BPO) partner provide much of the infrastructure and investment in technology, digital transformation, and change management.
Callzilla adds values to our Client’s customer facing operations by leveraging a wide variety of tools, software, processes, and certifications to enable the world’s leading brands to interact with customers in ways that accelerate response times, augment resolution, increase customer satisfaction and overall performance metrics, all translating into extended Client retention.
Callzilla’s Data and Analytics capabilities continue to enhance our Clients’ understanding of what takes place in interactions with customers, the things that are being communicated, the questions being asked, the responses being given and not given, the amount of effort put forth by customers and by front line employees, the level of satisfaction felt by customers and by front line team members, and so many other ingredients of conversations that when turned into data points, can be analyzed and shared by Callzilla and our clients.
Location, Location, Location
Based in Miami, FL and with our Colombia and South Africa locations, Callzilla is able to ensure rapid hiring, deployment, and retention of contact center team members.
Callzilla opened contact center operations in the Eastern Cape in South Africa in 2022. Complementing a strong and stable brick and mortar site and remote operations in Colombia, Callzilla is able to ensure rapid hiring, deployment, and retention (low attrition) of contact center team members, with experience and skills that match the demands of post-pandemic customer experience work.
Global experts agree with Callzilla’s location choices:
Influenced by global CX Thought leader and author Annette Franz’s “Built to Win,” Callzilla has recast our company mission building around the values and behaviors of company culture that is Employee Centric, Client Centric, and Customer Centric. “Giving not just a seat at the table, but an important seat to our team members, our Clients, and their customers, we understand what it takes to motivate our employees to align with the direction we must go in to serve our Clients and create the right type of experiences for their customers.
In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers.
Executive Leader, Ed-Tech Industry
Our relationship with CallZilla started in 2008 and has gone all the way through the end of 2021. Management has always been responsive and effective, and their well-trained agents know how to take care of our customers. We would do business with them again.
Director of Distributor Services, Retail Industry
Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues.
Director of Customer Support, Entertainment Industry